There are a few reasons why this might happen:

• A typo in the email address you entered
• The email may have ended up in your spam / junk / promotion folder. Check these folders or search for our email address support@limeandlou.com
• Some orders get stopped before being confirmed because of special requests made by you, an error with the shipping address or other such matters.

Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.
If you are still unable to locate your confirmation email after 24 hours, please contact our team and we’ll be sure to resend you.

DEFECTS
If you think your item is damaged, please contact us immediately and send us:

• Your order ID
• Description of the issue
• Clear product photos that show the extent of the damage on all sides.
• Photos that clearly show the outer packaging, including the shipping label.

All Lime&Lou items have a warranty of 6 months.
Please file the claim within that timeframe to be eligible for a reorder or refund.

Once a Lime Team member has received and approved your claim, you will be eligible for a free reorder or a full refund.
Cases of defects:

• Print issues like ink spits or scratches
• Product issues like a warped or bowed print, or media flaws that exceed 1/8” in size.
• Shipping issues like damaged or lost in transit.

EXCHANGES OR REFUNDS
Your happiness is our main goal. If you are not 100% satisfied with your product, please contact us here so we can make it right.

At Lime&Lou each item is uniquely made for our customers and for environmental reasons we don’t create any unnecessary stock.

• This is why personalized items can not be exchanged or refunded.
• Non-personalized items can be returned and exchanged within 60 days and are subject to a 50% return fee.

Please contact a member of the Lime Team to guide you through the steps.

We're proud to be a part of the green design movement! As Lou says, a beautiful interior is nothing without a thriving, beautiful exterior. That's why we're constantly looking to minimize our footprint and create unique & personal decor responsibly.
Read on to learn more about how Lime & Lou is keeping it green

There are a few reasons why this might happen:

• A typo in the email address you entered
• The email may have ended up in your spam / junk / promotion folder. Check these folders or search for our email address support@limeandlou.com
• Some orders get stopped before being confirmed because of special requests made by you, an error with the shipping address or other such matters.

Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.
If you are still unable to locate your confirmation email after 24 hours, please contact our team and we’ll be sure to resend you.

We’re sorry to hear your item is defected. Please contact us immediately and send us:

• Your order ID
• Description of the issue
• Clear product photos that show the extent of the damage on all sides.
• Photos that clearly show the outer packaging, including the shipping label.

All Lime&Lou items have a warranty of 6 months.
Please file the claim within that timeframe to be eligible for a reorder or refund.

Once a Lime Team member has received and approved your claim, you will be eligible for a free reorder or a full refund.
Cases of defects:

• Print issues like ink spits or scratches
• Product issues like a warped or bowed print, or media flaws that exceed 1/8” in size.
• Shipping issues like damaged or lost in transit.