Help Center

Returns

What is your return policy?

DEFECTS
If you think your item is damaged, please contact us immediately and send us:

Your order ID
Description of the issue
Clear product photos that show the extent of the damage on all sides.
Photos that clearly show the outer packaging, including the shipping label.

All Lime&Lou items have a warranty of 6 months.
Please file the claim within that timeframe to be eligible for a reorder or refund.

Once a Lime Team member has received and approved your claim, you will be eligible for a free reorder or a full refund.
Cases of defects:

Print issues like ink spits or scratches
Product issues like a warped or bowed print, or media flaws that exceed 1/8” in size.
Shipping issues like damaged or lost in transit.

EXCHANGES OR REFUNDS
Your happiness is our main goal. If you are not 100% satisfied with your product, please contact us here so we can make it right.

At Lime&Lou each item is uniquely made for our customers and for environmental reasons we don’t create any unnecessary stock.

This is why personalized items can not be exchanged or refunded.
Non-personalized items can be returned and exchanged within 60 days and are subject to a 50% return fee.

Please contact a member of the Lime Team to guide you through the steps.

I received the wrong item. What should I do?

If you receive a wrong item in your order, please let us know as soon as possible so that we can sort it out straight away.

Start by checking your order details to ensure that the order was placed correctly with the customization that you chose. Then contact the Lime Team with your order number and a photo of the incorrect item. We’ll send you a replacement as quickly as we can.

I received a defected item. What should I do?

We’re sorry to hear your item is defected. Please contact us immediately and send us:

Your order ID
Description of the issue
Clear product photos that show the extent of the damage on all sides.
Photos that clearly show the outer packaging, including the shipping label.

All Lime&Lou items have a warranty of 6 months.
Please file the claim within that timeframe to be eligible for a reorder or refund.

Once a Lime Team member has received and approved your claim, you will be eligible for a free reorder or a full refund.
Cases of defects:

Print issues like ink spits or scratches
Product issues like a warped or bowed print, or media flaws that exceed 1/8” in size.
Shipping issues like damaged or lost in transit.

Is my order eligible for a refund?

Your order is eligible for a full refund in the following cases:

Your order is defected
You received the wrong item due to our mistake
Your order was lost

Please contact the Lime Team and send us:

Your order ID
Description of the issue
[For damaged or wrong items] Clear product photos that show the extent of the damage on all sides.
[For damaged or wrong items] Photos that clearly show the outer packaging, including the shipping label.

Can I exchange my order?

Your happiness is our main goal. If you are not 100% satisfied with your product, please contact us here so we can make it right.

At Lime&Lou each item is uniquely made for our customers and for environmental reasons we don’t create any unnecessary stock.
This is why personalized items can not be exchanged
Non-personalized items can be returned and exchanged within 60 days and are subject to a 50% return fee.

Please contact a member of the Lime Team to guide you through the steps.