DEFECTS
If you think your item is damaged, please contact us immediately and send us:
- Your order ID
- Description of the issue
- Clear product photos that show the extent of the damage on all sides.
- Photos that clearly show the outer packaging, including the shipping label.
All Lime&Lou items have a warranty of 6 months.
Please file the claim within that timeframe to be eligible for a reorder or refund.
Once a Lime Team member has received and approved your claim, you will be eligible for a free reorder or a full refund.
Cases of defects:
- Print issues like ink spits or scratches
- Product issues like a warped or bowed print, or media flaws that exceed 1/8” in size.
- Shipping issues like damaged or lost in transit.
EXCHANGES OR REFUNDS
Your happiness is our main goal. If you are not 100% satisfied with your product, please contact us here so we can make it right.
At Lime&Lou each item is uniquely made for our customers and for environmental reasons we don’t create any unnecessary stock.
- This is why personalized items can not be exchanged or refunded.
- Non-personalized items can be returned and exchanged within 60 days and are subject to a 50% return fee.
Please contact a member of the Lime Team to guide you through the steps.